Every ticket routed as it comes in.
- team(ticket) → choice
- refund(ticket) → noul
- urgency(ticket) → score
“Someone spends the morning sorting the queue.”
The queue
Tickets arrive all night. Each one needs a team and an urgency before anyone can help.
The rules
Keyword rules send refunds to the wrong team and miss the angry customer who never says “urgent”.
With VAKYN
Every ticket is read as it arrives: which team, whether it asks for money back, how soon it needs a reply. The ones that read two ways go to a person.
3 questions, one request.
The statestateThe thing you want judged: a ticket, a certificate, a CV, a post. Text or JSON, read once per request. is the ticket as the customer wrote it. Each question has fixed answers: noulnoulA yes-or-no question. Returns the probability of yes, one number from 0 to 1. for yes or no, choicechoicePick one of a few named options. Returns the pick, a probability for each option and a confidence. to pick one, scorescorePlace the state on an ordered scale. Returns the expected level, a probability for each level and a confidence. for a level.
- 01
team
Which team should get this ticket?
choice- billing
- technical
- account
- sales
- 02
refund
Does the customer ask for money back?
noulAnswers with the probability of yes, from 0 to 1.
- 03
urgency
How soon does this ticket need a human reply?
score- 0Can wait a few days
- 1Today
- 2Right now: their business is stopped
A clear case and a borderline one.
Every ticket routed as it comes in; the ones that read two ways go to a person.
state · text
Subject: Charged twice for October
Hi, our card was charged twice for the October subscription: two charges of $49 on October 1, same card, same invoice number. Please refund one of them. No rush, whenever you get to it.
Thanks,
Leo, Fernhill BakeryAnswers · how sure
- teambilling1.00
- refundyes0.99
- urgencyCan wait a few days0.77
Acts automatically. Every answer is at least 0.70 sure. Route the ticket to the team's queue with its urgency.
Run this case in the playgroundReal answers from VAKYN-4B Q8_0, 2026-10-11. The bar's line marks 0.70. The playground runs VAKYN MAX, so its numbers can differ. Names, companies and domains are made up.
Act on the sure answers.
VAKYN answers; your code decides. The rule here: act when every answer is at least 0.70 sure. Move the threshold to send more or fewer cases to a person.
Every answer ≥ 0.70
Route the ticket to the team's queue with its urgency.
Any answer below
A person picks the team.